Pinpoint Privacy Policy
INTRODUCTION
Welcome to Pinpoint ("we," "our," or "us"), a travel blogging platform with an interactive 3D globe interface. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile application and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
INFORMATION WE COLLECT
Information You Provide
When you create an account, we collect account data such as your email address, username, and login credentials. We also collect profile data including your name, bio, profile photo, and account preferences, as well as user content such as posts, comments, messages, and media uploads you share through the Service.
Information Collected Automatically
We automatically collect certain information about your device and how you interact with our Service, including device and technical data such as your device model, operating system, app version, and diagnostic signals. We also collect feature usage data and interaction events to support product improvement, as well as crash and error diagnostics used to keep the app stable and secure.
SERVICES WE USE
We rely on a number of third-party services to operate the Service. We use Supabase for core backend services including authentication, database management, and storage. OneSignal is used for push notification delivery and notification engagement events. Firebase Analytics supports app usage analytics and product insights, and Firebase Crashlytics is used for crash reporting and reliability diagnostics.
HOW WE USE YOUR INFORMATION
We use your information to provide and secure core app functionality and social features, and to operate account features, moderation, and support workflows. We also use it to improve performance, reliability, and the overall user experience, and to comply with legal obligations and enforce our Terms of Service.
LEGAL BASIS (GDPR)
Where applicable, we process your personal data on the following legal bases: performance of a contract, meaning providing the Service and account features you request; legitimate interests, including service security, abuse prevention, and product improvement; and consent, where required by law, including analytics controls where applicable.
ANALYTICS AND CRASH REPORTING CONTROL
You can control whether app usage analytics and crash diagnostics are collected from your device. These controls are accessible within the app settings.
DATA RETENTION
We retain personal data only for as long as necessary to provide the Service, satisfy legal obligations, resolve disputes, and enforce agreements. If an account is scheduled for deletion, data is handled according to our deletion workflow and applicable legal requirements.
INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. Where required, we apply appropriate safeguards for international data transfers. By using our Service, you consent to the transfer of your information to these countries.
YOUR CHOICES AND RIGHTS
You have the right to access, correct, delete, or export your personal data. You also have the right to withdraw consent where processing is consent-based, to object to or restrict processing in certain circumstances, and to lodge a complaint with your local data protection authority.
To submit a data request, email info@pinpoint.pw from your registered account email with the subject line "Privacy Request." Please include your username and the type of request you are making, such as access, export, correction, or deletion. We will respond within 30 days of verification. If a request is complex, we may extend this period by up to 60 additional days as permitted by law, and we will notify you within the initial 30-day period.
CHILDREN'S PRIVACY
Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under this age, we will delete it as quickly as possible.
DATA SECURITY
We have implemented appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.